Onboarding
First Battery Academy has essential courses to support your onboarding process, so you’re ready to hit the ground running in your exciting new role at First Battery. Access the latest onboarding and process information to live the First Battery brand and contribute positively from day one. Complete the course and revisit it when you need to reference key information at any time in your workday. Get ready to thrive with First Battery Academy.
Safety training
These courses are practical, targeted, and designed to ensure that you are proficient at assessing and mitigating potential risks and that all occupational health safety and environmental precautions are met. Learn how to ensure that all departments are safe, that safety precautions for people and customers are met, safe operating of machinery, safe transportation of dangerous goods, safe storage of hazardous goods and materials, and safe waste management that meets environmental standards.
Certification courses
Gain local and internationally recognised certification on various solutions at First Battery. Learn about new and emergent technologies and applications to make informed and fact-based recommendations to your customers. Every certification course you complete and pass, ensures you remain at the forefront of First Battery’s offerings and the industry.
Technical training
Stay current with the latest scientific and technical training on a full range of energy storage solutions, including lead-acid and lithium-ion. Learn practical technical training that you can apply in your workday. From accurate installation instructions to essential charging recommendations, troubleshooting, performance optimisation, and storage recommendations. All the technical courses provided are a strong foundation for all other courses on First Battery Academy.
Product information
All you need to know about the range of quality products that make up First Battery’s energy storage solutions. With a comprehensive understanding of all products, their applications, advantages, and disadvantages, you’ll be well-equipped and confident to assess, advise, and provide credible customer recommendations tailored to their unique needs and energy challenges.
Customer service
Professional communication skills are the heart of excellent customer service. Learn practical listening and verbal skills and how to apply them, whether in-person, over the phone, or via text, email, and other written communications. Learn how to troubleshoot, manage expectations, and clarify your customer’s needs so you can excel at providing world-class service every day at every customer touchpoint.